Imperial Overseas Consultants (“we”, “our”, or “us”), located at Shop No. 68 & 69, 1st Floor, Manav Complex, Opposite Improvement Trust, Pathankot, Punjab - 145001, India, operates the website imperialoverseasconsultants.com and provides overseas education consultancy services.

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what rights you have over your data. By using our website or submitting any form, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

• Contact & enquiry forms — name, mobile number, email address, city, and any message you submit through our website forms or WhatsApp links.
• Academic details — NEET score, course interest, preferred country, and other education-related information you voluntarily share during counselling.
• Usage data — IP address, browser type, pages visited, referring URL, and time spent on pages, collected automatically via server logs and analytics tools.
• Cookies & similar technologies — small text files stored on your device to remember preferences and improve site performance (see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule counselling sessions.
• Guide you through university selection, admission processes, and visa applications.
• Send you relevant information about courses, destinations, and updates — only if you have opted in or made an enquiry.
• Improve our website content, performance, and user experience.
• Comply with legal obligations under applicable Indian law, including the Information Technology Act, 2000 and its rules.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

3. Sharing of Information

We may share your information with:

• Partner universities & institutions — solely to process your admission application, with your explicit consent.
• Visa & documentation service providers — where necessary to complete your application.
• IT & hosting service providers — who process data on our behalf under strict confidentiality agreements.
• Law enforcement or government authorities — when required by applicable law or a valid court order.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is typically retained for up to 3 years. You may request deletion of your data at any time (see Section 7).

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include HTTPS encryption on all pages and restricted internal access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses the following types of cookies:

• Essential cookies — required for the website to function correctly (e.g., form submissions, page navigation).
• Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics). Data collected is aggregated and anonymous.
• Preference cookies — remember your settings such as dark/light mode.

You can disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Withdraw consent — opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, contact us at info@studyvisa-experts.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external websites (e.g., university portals, government visa sites). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for students aged 17 and above. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out: